Leadership & Performance
Conflict resolution is a safety tool, not a soft skill
Why frontline organisations cannot afford to treat escalation, abuse, and pressure as “part of the job” in 2026 For many organisations in public-facing, safety-critical sectors, conflict is still framed as a behavioural or interpersonal issue. Something for HR to address after the fact, or for…
Reflection as a Performance Tool
Why looking back is essential to sustainable high performance Hey, I’m Craig – Head of Learning and Quality Assurance at MEP. Welcome to 2026! In high-performing environments, reflection can feel like a luxury. When you’re focused on delivery, it’s easy to treat pause points as…
